Unless otherwise agreed in writing, delivery shall be made free domicile to the delivery address agreed with the customer. myHalal decides on the means of transport.
Delivery does not include the transportation or relocation of the goods within the customer’s business premises.
myHalal may deliver an order as a part shipment. If an order is delivered as a part shipment myHalal may send separate invoices for each partial delivery, and the customer shall pay for such delivery as if it were a separate contract.
The customer shall take delivery of the purchased goods. The risk of loss of goods will pass to the customer from the moment myHalal delivers them to the customer in accordance with the contract. If the customer refuses to take delivery for any reason whatsoever, all costs of storage will be for his account.
The customer shall enable myHalal and its carriers to deliver articles at his address and to collect returnable packaging, in which respect he shall do his utmost to prevent or limit waiting times for myHalal or its carriers as much as possible. The customer shall offer his help, free of charge, with the unloading and receipt of the articles and the loading of the packaging. For this purpose, the customer shall make available, free of charge, mechanical means such as forklift trucks. Any damage caused when unloading the goods will be for the customers risk if such damage results from improper performance by the customer or by the persons, material or mechanical means made available by him.
Upon delivery of the goods, the customer shall check them for any visible defects or shortcomings. The customer shall particularly check whether the sold goods are within the best-before date and whether the bar codes on the products are correct. Any visible shortcomings or faulty bar codes shall be reported to myHalal in writing within two working days of the delivery and, where possible, to the carrier upon delivery. Notification of such may be made by electronic transmission or mail. Proof of transmission or posting must be obtained.
Defects that were not visible upon delivery shall be reported by the customer to myHalal in writing within two working days of their discovery, without prejudice to Article 9 of these General Terms and Conditions. If myHalal is of the opinion that the complaint is founded, it shall replace or repair the goods concerned within a reasonable period of time. If myHalal is of the opinion that replacement or repair cannot be required from it, or is impossible, it will credit the purchase price either in full or in part.
Goods received may not be returned without myHalal’s express prior written consent.
The customer shall take all due care to properly store and handle the goods delivered by myHalal or its affiliated parties.
